Privacy and Cookie Policy

Last Updated: 13th May 2025

At BoyleSports, we value your privacy and are dedicated to safeguarding your privacy rights.

This Privacy Policy outlines how BoyleSports Group (referred to as "BoyleSports," "we," "us," or "our") manages the personal information you provide to maintain our relationship with you. Any data you submit—whether through our products and services (collectively, the "Service"), our websites (collectively, the "Website"), forms, or other channels—will be handled according to this policy. By sharing your details and accessing our Website, you consent to the collection and use of your information as described here. If you disagree with this policy, please refrain from using the Website or submitting your personal data.

This document details our practices for collecting and sharing information via the Website.

1. Overview

1.1 BoyleSports is registered with the UK Information Commissioner's Office (registration: ZA089341) and the Gibraltar Data Protection Commissioner (registration: DP012036).
1.2 Our websites, such as boylesportz.co.za and m.boylesportz.co.za, are managed by BoyleSports (Gibraltar) Limited, a company registered in Gibraltar (number 112469) with offices at Suite 2B, 143 Main Street, GX11 1AA Gibraltar. The Website Terms outline the services available.
1.3 This policy, alongside our Terms and other referenced documents, explains how we process personal data you provide or we collect. Please review it carefully to understand our approach.
1.4 Reach our Data Protection Officer at [email protected].

2. Information We Collect

We gather and store the following types of data about you:

2.1.1 Personal details such as your full name, birth date, nationality, email, address, phone number, account preferences, and payment information (e.g., bank or card details).
2.1.2 Data from identity verification processes, including copies of identification documents.
2.1.3 Records of your interactions with us via phone, email, chat, social media, or mail.
2.1.4 Phone call recordings for training, account verification, or security purposes.
2.1.5 Information from surveys or polls you complete, potentially shared with third parties like Adobe Campaign or Survicate.
2.1.6 Transaction records and your BoyleSports account number.
2.1.7 Website activity data, including bets placed, traffic patterns, location, device details, and cookie usage (see our Cookies Policy).
2.1.8 Images such as photos or CCTV footage from visits to our physical locations.
2.1.9 Profiles or descriptions created when full personal details are unavailable, to comply with regulations.
2.1.10 Sensitive information, including health data related to gambling habits or vulnerabilities, and records of suspected illegal activities.

You agree that data provided to other BoyleSports Group entities is shared with us when you use our Website.

3. How We Use Your Data

We use your information to:

3.1.1 Establish and manage your account and deliver requested services.
3.1.2 Meet our obligations under agreements with you.
3.1.3 Determine your eligibility to access the Website or create an account.
3.1.4 Perform statistical analysis and research.
3.1.5 Verify your details and transactions, sharing data with third parties like banks or fraud prevention services as needed.
3.1.6 Validate payment and account information you provide.
3.1.7 Confirm your ability to place bets or claim winnings.
3.1.8 Notify you of Website updates, security matters, or policy changes.
3.1.9 Adhere to legal, regulatory, and auditing obligations.
3.1.10 Offer customer support services.
3.1.11 Enhance Website display for your device.
3.1.12 Send promotional updates if you’ve opted in (you can unsubscribe via "My Account").
3.1.13 Support interactive features you choose to engage with.
3.1.14 Report crimes or suspected illegal activities, such as fraud.
3.1.15 Monitor gambling behavior and manage risks responsibly.
3.1.16 Analyze your activity to tailor services and ensure compliance.

We do not sell or disclose your data to third parties except as noted here. Data may be shared with payment processors, affiliates, or verification services. You permit us to share your information with other BoyleSports Group companies if you use their services. We may also perform fraud and credit checks.

4. Sharing Your Information

We share your data only with your consent, when legally required, or as allowed by our agreement. Recipients may include:

4.2.1 Third parties for marketing purposes if you’ve agreed (opt out anytime).
4.2.2 Companies within the BoyleSports Group.
4.2.3 Potential buyers if our business is sold.
4.2.4 Regulators or authorities to meet legal duties or protect our rights.
4.2.5 Law enforcement for investigations.
4.2.6 Service providers like payment processors or marketing firms.
4.2.7 Your bank for payment verification.
4.2.8 Debt collection agencies if needed.
4.2.9 Media partners like Racing UK or Trinity Mirror for rights enforcement.
4.2.10 Data licensors for similar purposes.
4.2.11 Dispute resolution services like the Independent Betting Adjudication Service.
4.2.12 Gambling regulators, such as the Gibraltar Gambling Supervision Commission.
4.2.13 Verification firms like Experian or GBG.
4.2.14 Customer support platforms like Zendesk.
4.2.15 Payment services like PayPal or WorldPay.
4.2.16 Gaming providers for account management.
4.2.17 Fraud prevention tools like iovation.
4.2.18 Responsible gambling programs like GamStop (UK only).
4.2.19 Analytics services like Lucky Orange or Qubit.

We may share anonymized, aggregated data with third parties, but not identifiable personal details.

5. Security and Data Control

We take appropriate measures to protect your data. You are responsible for keeping your password secure and complex. We use TLS encryption, firewalls, and fraud detection tools, though absolute security cannot be guaranteed. Data transmission is at your own risk.

6. Third-Party Links

Our Website may include links to external sites with their own privacy policies, for which we are not accountable.

7. IP Addresses and Cookies

We collect details like your IP address and browser type for system management and fraud prevention. Cookies enhance your experience—see our Cookies Policy for more information.

8. Your Rights

You can access, correct, delete, or restrict the processing of your data, and object to certain uses. Contact our Data Protection Officer to exercise these rights, providing identity proof if needed. We’ll explain if a request cannot be met.

9. Data Retention

We retain your data as required for legal, accounting, or operational needs, typically up to 5 years post-account closure, unless longer retention is mandated.

10. Updating Your Information

Ensure your details are current by updating them in "My Account" or contacting Customer Services.

11. Policy Changes

We may revise this policy; updates take effect upon posting. Review this page periodically.

12. Feedback and Complaints

Direct questions or complaints to Support. If unresolved, contact the appropriate data protection authority.